I should have signed my last blog, 'yours sanctimoniously'! Resolution for 2010 - be kind to everyone you meet; if I can't perhaps I should try walking a mile in their shoes.

A couple of days ago we drove past a local garage; it had shut down overnight, quite without warning. Doesn't surprise me. When I moved here some years ago, I needed a local garage. I had a problem with my car which took them all of 3 minutes to fix. They billed me £50. I never went back. A garage half a mile away never charge me for those 3 minutes jobs. Result: they have earned tens of thousands from me,  my wife and the recommendations I give out. Why can't people learn the basic common sense lesson: if you want to grow your business take care of people and make friends.

Now, my next job is to advise a charity about making a tricky gift aid claim. Are they clients? No. Will they become clients? Who knows, but if I look after them they might, or they might pass our name onto someone else. Have a good Christmas and a good 2010. Sanctimoniously yours! Daryl   

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